Privacy Policy

Last updated: 11 August 2026

At Bronn, we believe privacy should be straightforward. We only collect and use personal information where it is needed to run our website, process your order, arrange payment and delivery, provide customer service, and meet our legal obligations.

This Privacy Policy explains what information we collect, why we collect it, how we use it and the rights you have.

1. Who we are
This website, www.bronnofficial.com, is operated by Bronn. Bronn is responsible for the processing of personal data through this website and acts as the data controller under applicable data protection law, including the General Data Protection Regulation (GDPR).

Bronn
Arnhem, The Netherlands
Address: [INSERT BUSINESS ADDRESS]
Dutch Chamber of Commerce (KvK): [INSERT KVK NUMBER]
Email: info@bronnofficial.com
Website: www.bronnofficial.com

If you have any questions about this Privacy Policy or the way we handle your personal information, you can contact us using the details above.

2. Information we collect
When you place an order or otherwise interact with us, we may collect the information necessary to provide our services to you. This may include:

  • your first and last name;

  • billing and delivery address;

  • email address;

  • telephone number, where required for your order or delivery;

  • order and transaction details;

  • payment-related information;

  • correspondence with us, for example when you contact us about an order, delivery or return; and

  • limited technical information required for the secure and proper operation of our website.

We aim to collect no more personal information than is reasonably necessary.

Payments are processed through Stripe. Payment information required to complete your transaction is processed by Stripe. Bronn does not receive or store your full card details, these are processed directly by Stripe.

3. How and why we use your information
We use your personal information for the following purposes:

  • To process and fulfil your order
    We use your details to process your purchase, arrange payment, deliver your order, provide order updates and handle returns or refunds. This processing is necessary to perform our contract with you or to take steps at your request before entering into a contract.

  • To provide customer service
    If you contact us with a question, request or issue, we use the information you provide to respond and assist you. Depending on the nature of your request, this processing is necessary to perform our contract with you or is based on our legitimate interest in providing appropriate customer service.

  • To meet our legal obligations
    We process and retain certain information where necessary to comply with applicable tax, accounting, consumer protection and other legal requirements.

  • To protect Bronn and our customers
    Where necessary, we may process limited information to maintain the security of our website, prevent fraud or misuse, and establish, exercise or defend legal claims. Where applicable, this is based on our legitimate interests or a legal obligation.


We do not sell your personal information.

4. Marketing and newsletters
At present, Bronn does not use personal information collected through the website to send newsletters or other direct marketing communications.
If we introduce a newsletter or other email marketing in the future, we will update our privacy information where necessary and obtain consent where required by law. You will always be able to withdraw your consent and unsubscribe from marketing communications.

Details provided when placing an order will not automatically be added to a marketing mailing list.

5. Cookies and similar technologies
Our website may use cookies and similar technologies that are necessary for the website and webshop to function properly. These may, for example, be required to maintain website security, remember items in your basket or enable checkout and payment.

We do not use cookies or similar technologies for advertising or marketing tracking without obtaining consent where this is required by law.

If the technologies used on our website change, we will review our use of cookies and, where necessary, update our privacy information and introduce appropriate consent controls.

6. Service providers and other recipients
We only share personal information where this is necessary to operate our website, process payments, fulfil orders, provide our services or comply with the law.

Our service providers may include:

  • Hostinger
    Our website is hosted using services provided by Hostinger. As part of providing hosting and related technical services, Hostinger may process limited personal and technical information.

  • Stripe
    We use Stripe to process payments. Stripe receives and processes information necessary to complete and secure your payment. Depending on the processing activity, Stripe may process personal data on our behalf or as an independent data controller. Stripe's own privacy terms apply to processing for which Stripe acts as an independent controller.

  • Shipping and delivery partners
    We share the information necessary to deliver your order with the carrier or other delivery provider responsible for your shipment. This will generally include your name, delivery address and, where necessary for delivery, your email address and/or telephone number.

We may also share information with professional advisers, IT service providers or public authorities where this is reasonably necessary or legally required.

We do not sell or rent customer data to third parties.

7. International data transfers
Some of the service providers we use operate internationally. This means that personal information may, in certain circumstances, be processed or accessed outside the European Economic Area (EEA).

In particular, Stripe and its affiliates and service providers may process personal information internationally, including in the United States.

Where personal information is transferred outside the EEA, we rely on legally recognised transfer mechanisms and appropriate safeguards where required under applicable data protection law. These may include an adequacy decision adopted by the European Commission or the European Commission's Standard Contractual Clauses.

You can contact us at info@bronnofficial.com if you would like more information about the safeguards applicable to international transfers of your personal information.

8. How long we keep your information
We keep personal information only for as long as necessary for the purposes for which it was collected, or for as long as we are required to retain it under applicable law.

Order, payment, invoice and accounting information may therefore be retained for the period required under applicable tax and accounting legislation.

Customer service correspondence may be retained for as long as reasonably necessary to resolve your request, maintain an appropriate record of our communication or establish, exercise or defend legal claims.

When information is no longer required, we will delete or anonymise it where appropriate.

9. How we protect your information
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

We also work with service providers that maintain their own technical and organisational security measures.

No online service can guarantee absolute security, but we take measures appropriate to the nature of the information we process and the risks involved.

10. Your privacy rights
Under the GDPR, you may have the right to:

  • be informed about how your personal information is used;

  • request access to the personal information we hold about you;

  • ask us to correct inaccurate or incomplete information;

  • request deletion of your personal information in certain circumstances;

  • request restriction of processing in certain circumstances;

  • receive certain personal information in a portable format;

  • object to certain processing based on legitimate interests; and

  • withdraw your consent at any time where processing is based on consent.

These rights are subject to certain legal conditions and exceptions. For example, we may need to retain information where we have a legal obligation to do so, even if you request its deletion.

To exercise any of these rights, contact us at info@bronnofficial.com. We may ask for information necessary to verify your identity before processing your request.

You also have the right to lodge a complaint with a data protection authority. If Bronn is established in the Netherlands, you can contact the Autoriteit Persoonsgegevens, the Dutch supervisory authority for data protection.

11. Automated decision-making
Bronn does not use your personal information to make decisions about you based solely on automated processing that produce legal or similarly significant effects.

Payment providers may use automated systems for purposes such as fraud prevention and payment security in accordance with their own privacy practices.

12. Links to other websites
Our website may contain links to websites operated by third parties. Bronn is not responsible for the privacy practices of websites we do not operate. We recommend reviewing the privacy information provided by those websites before providing personal information to them.

13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time, for example when our services, suppliers or website functionality change or when applicable legal requirements change.

The latest version will always be available on this page, with the date of the most recent update shown at the top.

14. Contact
If you have a question about this Privacy Policy, the personal information we hold about you, the way we use it or if you would like to exercise any of your privacy rights, please contact us at:

Bronn
Arnhem, The Netherlands
Email: info@bronnofficial.com